Packed with over 100 pages of "how to's" and "why's", this study of human resources practices at the repair shop will help you increase productivity and motivate your employees.

The bottom line is that long-term, satisfied, knowledgeable technicians are better for your bottom line. They fix it right the first time, they do it more quickly, and they help you keep your customers happy and spread word of mouth that your shop is the best place to bring their vehicle.

In today's economy, a $19.99 investment is the most practical human resource manager on the street!

Find out:

- What automotive repair shops are paying their technicians

- What kinds of benefits they are offering to their staff

- What questions shop owners and managers ask during interviews

- How repair shops recruit new employees

- How repair shops deal with employee retention and turnover